EEZ’s obligations: As part of our Service, you may order, and EEZ's representatives may provide, wash, repair & mechanical Services for your vehicle. EEZ uses reasonable efforts to ensure that the Service will be provided in a professional and satisfactory manner. You understand and agree, however, that EEZ does not guarantee that your Service will be performed to your satisfaction, that it will meet your needs, or that it will meet any applicable industry or professional standards. You hereby acknowledge and agree that EEZ's total liability to you for any actual or alleged damages arising out of or related to this Agreement (including, without limitation, actual or alleged damages to your vehicle resulting from a Service performed by EEZ's representatives or your interactions with a EEZ representative) will be as is set forth in the Limitation of Liability section below.
Your obligations. If you choose to make a reservation for a Service, then you must: (1) verify the location of your vehicle before submitting a Service reservation; (2) ensure that the car care Services are available in your location; (3) leave your vehicle in a public location where a EEZ representative is authorized to enter and perform the Service; and (4) ensure that there is at least a 50 centimetre around all sides of your car to allow EEZ representatives to perform the Service. You understand that it is your responsibility to remove all valuables from your vehicle before our representative arrives to Service your vehicle. You also understand that you should exercise reasonable judgment in locking your car doors before leaving your vehicle unattended in a public location. Failure to adhere to your obligations hereunder may result in our inability to provide you with a Service. In no event will EEZ be liable to you or any third party for any alleged or actual damages or losses resulting directly or indirectly from your failure to adhere to your obligations under this Agreement.
At EEZ, we are committed to your absolute satisfaction with all of our services. If you are not satisfied with the job, we will redo the entire package at no additional cost to you.
If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
As long as you make your request within 24h from the booking time, we will make sure to send the detailer back or a replacement detailer for a complete redo.
EEZ does not refund the amount paid, but we do make sure we finish the Service per your satisfaction.
You may reschedule or cancel any appointment up to 24 hours before the scheduled booking time, free of charge.
However, cancellations or amendments made within 24 hours of the booking window are liable for a £20 fee.
EEZ will endeavour to make sure any complaints are resolved appropriately. In the circumstance that there is damage to a vehicle, EEZ will coordinate a resolution between the customer and EEZ’s insurance provider.
Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a EEZ detailer arrives later than 30 minutes after appointment start time.
EEZ will do its best to let users know about any delays in getting to their vehicles.
EEZ uses an internationally recognized company called Stripe to process all payments. Payment for orders must be made by an accepted credit or debit card through the Platform.
Card payments: Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to (60) days to be deducted from your bank account or charged to your credit or debit card. All card payments are processed by EEZ Ltd, please contact customer support should you have any payment related queries.
